Frequently Asked Questions

Q: I see flaky skin after using the set. Are the products too drying for my skin?

A: The sign of flaky skin is perfectly normal and expected. With each application, the Phyto-dermabrasion duo (No. 1 and 2) help to retexture the skin and clear the way for vibrant new cells to surface. Continued use will slowly unveil smoother skin and a fresh, healthy-looking glow.With each application, high-potency exfoliants clear the way for vibrant new cells to surface, immediately unveiling smoother skin and a fresh, healthy-looking glow. 

Q: When I apply No 1 on my face, I feel tingling and itching sensation. Am I sensitive to the product?
A: It is perfectly normal to feel a tingling or itching sensation as Phyto-dermabrasion (No 1) acts as a peel to resurface the skin with vitamin C crystals and AHA. However, once the Phyto-Activator is applied to the face, it helps to buffer and neutralise the skin. If slight sensitivity occurs, reduce frequency of use until skin adjusts. 
NOTE: If currently being treated for a medical condition, please consult your doctor prior to use. Do not use these products in conjunction with any products containing glycolic acid or any alpha hydroxy acid (AHA). Stop use and consult a doctor if skin irritation becomes severe.

Q: How often should I use the products in this set?

A: It is highly recommended to use all the 3 products in the set exclusively for 30 days. To kick start the transformation process, we recommend to use the Phyto-dermabrasion duo twice a week and Whitening Concentrate twice a day. After 30 days, you may reduce the frequency of use to a weekly treatment with the Phyto-dermabrasion duo and to using the Whitening Concentrate only at night. Once the overall skin tone and pigmentation spots have greatly improved, you may apply the Whitening Concentrate on problem area only.

Q: The Whitening Concentrate is a smaller jar compared to No 1 and 2. I am afraid I may use up the Whitening Concentrate before the Phyto-dermabrasion duo (No. 1 and 2).

A: Although it is highly recommended to use the Whitening Concentrate twice a day, especially for the first month, usage can be cut down to just night time use after the first month, applying the concentrate to the entire face or just to problem areas.


Q: Is Whitening Concentrate a moisturiser?

A: Whitening Concentrate is formulated to target pigmentation, age spots and to brighten the skin. It is formulated to have a lighter texture than most creams to ensure more superior and direct absorption of the active ingredients and peptides into the skin.


Q: Who can use the Botanical Whitening Set?

A: The products in the set are unisex and are formulated to be used for all skin types. This set will benefit people with the following skin concerns:

  • Hyperpigmentation
  • Dark spot/Age Spot
  • Uneven skin tone
  • Dull skin
  • Oily skin with enlarged pores
  • Acne marks and scars
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